Tabbi app support
Help with the iPhone and iPad app · English and Traditional Chinese
Contact us
Email info@threeguyshk.com in English or Traditional Chinese. Include the feature, device and app version, what happened and any error code. Please do not email passwords, Apple sign-in codes, complete receipts, bank details or another member’s private records. No response-time guarantee is currently offered.
Sign-in and shared rooms
If an email sign-in message does not arrive, check the address and spam folder before requesting another. Sign in with Apple may use a private relay address. Room data is visible only to authorised members; contact the room owner about an invitation or role. If the app cannot sync, check your connection and retry after reopening it.
Receipts, exports and notifications
Receipt text is read on your device first. You can review or enter fields manually and choose whether to save an image. Cloud receipt processing is currently unavailable; if it is offered later, the app will ask you to confirm before sending receipt data to an AI processor. Ledger CSV and account export are available in the app where supported; account archives contain structured data rather than image bytes. Push notifications can be changed in Tabbi and in iOS Settings. A reminder is not proof that a bill was paid or food is safe to use.
Access, correction and deletion
Use the app settings to correct profile details or request account deletion. A deletion request signs out your sessions and starts a 30-day recovery window; sign in during that period to recover the account. Deleting the app alone does not delete the account. Email info@threeguyshk.com for access, correction, export or deletion help, including questions about retained shared history or backups. We may need to confirm you control the account.
Sign in with Apple access
When deletion completes, Tabbi attempts to revoke the Sign in with Apple credential it holds. For an older account without a stored credential, you may also need to remove Tabbi under Sign in with Apple in your Apple Account settings.
Report a member or content
If a shared-room comment, image or member’s conduct is abusive, email info@threeguyshk.com with “Tabbi content report” in the subject. Describe the room and item without forwarding other private household records, and include a way to reach you for follow-up. You can also ask the room owner to remove a member where their room controls allow it.
Security issues
Email info@threeguyshk.com with “Security” in the subject and a concise description. Do not include other users’ personal data or test a suspected issue beyond what is necessary to report it.